Whether you are launching a new website or creating software there are all chances of getting wrong. You may not like it but it is always better to expect failure than to have great expectations from a project and feel all shattered when it does not leave up to your expectations. Here are a few ways you can adopt to ensure greater success rate and live upto your client expectations in the IT world.
Clear Communication: You are different and you have a different set of requirements. Similarly each of your clients is different and has different expectations. However unless you communicate clearly it is not easy to define the scope of work. The best way to get things right is to communicate clearly what you will do and what you will not do. This leaves a window open for your clients and gives them a clear idea about what to expect.
Make it Clear: You need to be clear on what you are going to do and what you are not going to do with your clients. This will give a certain certainty to their expectations. And you can always be open to accept some more suggestions on some points but not all. By making it clear as to what you are going to do, you make it clear for your clients as to what to expect from you. Then if they expect something else or something more, you can always talk it out.
Ensure You Deliver: Once you have a clear conversation with your client about what needs to be done on a project and have made it clear what all you will deliver, it is time for you to deliver as promised. If you fail to do so then you are definitely going to kill the expectations of your clients. You will never want a disappointed client, hence be sure you do everything possible to deliver as discussed with your clients.
Resource From:What to Expect When You are Expecting